Warranty

Version 1.0 · Effective August 2026

Equipment sales — re-certified

All re-certified equipment includes a 90-day limited parts-and-labor warranty from the date of delivery. Extended coverage of 12 months parts and labor is available for purchase on most equipment; extended terms apply only when purchased and listed on your quote or invoice.

Coverage under either term is limited to functional failures of the components inspected, repaired, replaced, or calibrated by PMLS during re-certification, as itemized on the certificate of conformance accompanying each unit. Components not itemized on that certificate are not covered.

Within that scope, coverage includes:

• Functional defects and component failures under normal operating conditions
• Calibration drift outside manufacturer tolerance
• Workmanship of the PMLS re-certification process

PMLS will, at its sole option and following its own evaluation, repair the unit, replace the affected component, or refund the amount paid. Replacement components may be new, refurbished, or functionally equivalent.

Not covered on re-certified equipment, unless expressly listed as covered on your quote: imaging tubes, detectors and detector arrays, laser assemblies, ultrasound transducers, high-voltage generators, gantry and drive mechanisms, and integrated software or operating-system components. Also excluded are failures arising from installation, system integration, facility power, HVAC or environmental conditions, and any device relocated or re-installed after delivery without PMLS supervision.

Equipment sales — new

New equipment carries the original manufacturer's warranty only. PMLS registers and passes through that coverage wherever it is transferable; terms, duration, and claim handling are set by the OEM. PMLS provides no independent warranty on new equipment.

Repair and service

Repairs carry a 90-day limited labor warranty from the date of service completion, covering only the specific fault identified and addressed on that work order. Unrelated failures, pre-existing conditions, and other subsystems of the same device are not covered, including where they present during the warranty period.

Parts installed carry the manufacturer's or supplier's warranty, passed through where transferable. PMLS provides no independent parts warranty on repair work. Extended parts-and-labor coverage is available for purchase.

Certificate of conformance

Each re-certified unit ships with documentation confirming it was inspected, repaired, calibrated and biomed-tested to manufacturer specification — ready to hand to your biomedical or compliance team. This certificate defines the scope of warranty coverage for that unit.

What's not covered

Accidental damage, misuse, liquid ingress, power surges or anomalies, operation outside manufacturer specifications, improper storage or environment, unauthorized modification, and failure to follow maintenance recommendations.

Consumables and normal wear items are excluded, including batteries, lamps, bulbs, probes, cables, sensors, filters, seals, belts, tubing, and accessories.

Equipment expressly marked "as-is, no warranty" on the quote or invoice is sold without coverage of any kind.

Service by others

Warranty coverage is void as to any fault caused, contributed to, or obscured by service, repair, disassembly, or modification performed by any party other than PMLS or a PMLS-authorized agent. Where such intervention prevents PMLS from determining the original cause of failure, the claim is not covered.

Removal, breakage, or defacement of any PMLS void, calibration, or QC seal, or removal or alteration of the serial number or PMLS identification label, is treated as evidence of unauthorized access.

Separate rules apply during the 30-day return period, when equipment must not be opened or serviced by any other party. See Shipping & Returns.

Authorized access: PMLS may authorize named facility personnel in writing to perform defined first-line troubleshooting or maintenance without affecting coverage. Ask your specialist if your facility requires this arrangement.

Extended coverage & service

Extended 12-month parts-and-labor warranties are available for purchase on most equipment. Ongoing service contracts are also available, including scheduled preventive maintenance, priority dispatch, and corrective service. Ask your specialist for terms tailored to your fleet.

Making a claim

Contact us at service@precisionmedlab.com or 877-785-9028 with your order or work order number and a description of the issue.

Claims must be submitted within the warranty period and within 30 days of the failure. PMLS will troubleshoot remotely first; where on-site evaluation is required, PMLS reserves the right to inspect the unit before determining coverage. Units opened or serviced by others prior to PMLS evaluation are ineligible.

Warranty service does not extend the original warranty period. Warranty applies to the original purchaser only and is not transferable. Warranty is void if the serial number or PMLS identification label is removed or defaced. Warranty obligations are suspended while any related invoice remains past due.

Limitation

Your sole and exclusive remedy is, at PMLS's option, repair, replacement, or refund of the amount paid for the item or service giving rise to the claim. PMLS is not liable for indirect, incidental, special, or consequential damages, including loss of use, revenue, patient scheduling impact, or data.

EXCEPT AS EXPRESSLY STATED ON THIS PAGE, PRECISION MEDLAB SERVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Warranty coverage is subject to the PMLS Terms & Conditions (v1.0), Sections 10–15, which control in the event of any conflict with this page. The warranty term and scope applicable to any unit or service are those stated on the associated quote and invoice.

Precision MedLab Services, LLC · 27075 Cabot Road, Suite 118, Laguna Hills, CA 92653 · service@precisionmedlab.com · 877-785-9028